Top Technical Support Rep For July

Posted by: Molly Griffin, Social Media Marketing Associate

Here at Dydacomp, we strive to provide our customers with the technical support services they need. All of our technical support reps do a great job every day, however every once and awhile we have a stand out technical support rep who deserves recognition.

This month’s top performing technical support rep, with close to a perfect survey response rating, is Cathy Belfiore. Cathy has been a long time member of the Dydacomp Technical Support staff and always makes sure to go above and beyond on each Multichannel Order Manager question and ensures it is resolved.

I took a minute to ask Cathy about her favorite part of being a member of Dydacomp Technical Support and her response was:

“I like working with the users on the how to features and solving the issues.  The best part is when the user appreciates the time and effort you provided to help them. That is what really makes my day. Everyone has their own questions and their on learning style.  I am just happy I can help them out. “

 

The Dydacomp Clients she assists are speaking out as well:

  • “Cathy Belfiore is hands down one of the best tech/customer service person you have on staff, if not the very best. She’s responsive, patient, kind, proactive, and hangs in there until everything is resolved. She defines superior customer service.
  • Cathy Belfiore was extremely helpful, very courteous, and very knowledgeable. Now that I have her name, I would love to use her EVERY time I have a problem!”
  • “Cathy Belfiore is to be commended for her knowledge, tenacity, helpfulness, patience, friendly personality, etc., etc. I cannot say enough good things about her! Every time I contacted her about one problem, I gave her another problem and then another problem. She answered all my questions and found solutions to all my issues. I can’t thank her enough!!!”
  • “Cathy is great, very precise and competent in her knowledge of MOM”

We are very lucky to have Cathy and many other great technical support reps on hand to help our clients with Multichannel Order Manager and SiteLINK.


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